Terms and Conditions

These Terms and Conditions (the “Terms”) govern your use of the Call Santa website at callsanta.ai and the related phone and text-message experience (together, the “Service”), operated by Telogix (“we,” “us,” or “our”). By checking the consent box and requesting a call, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

1. Who may use the Service

The Service may only be requested by a parent or legal guardian who is at least 18 years old (“Parent”). Children may not register for, request, or schedule a call themselves. By using the Service you represent that you are the Parent of the child who will speak on the call, or are otherwise legally authorized to give consent on that child’s behalf, and that the phone number you provide belongs to you.

2. Parental authorization

Before any call is placed, you must (a) verify your mobile number with a one-time code we text to you, and (b) check the box stating: “I accept the Terms and Conditions and authorize that my minor child may verbally speak with virtual Santa Claus.” We record the date, time, phone number, IP address, and version of these Terms for each authorization. You may withdraw your authorization at any time by ending the call or contacting us as described below.

3. Santa is an AI voice character

“Santa Claus” on the Service is a virtual character powered by artificial intelligence, including automated speech recognition, a large language model, and a synthetic voice. No live person speaks as Santa during the call. AI responses are generated automatically and may occasionally be inaccurate, unexpected, or imperfect. You agree to stay with your child and supervise the entire call, and to end the call at any time if you are not comfortable with it.

4. Call recording and text messages

• Calls are recorded. A link to the recording is texted to the Parent’s phone number after the call.
• By providing your number, you agree to receive calls and text messages from us related to your request, including verification codes, the Santa call, and the recording link. These are transactional messages, not marketing.
• Message frequency varies by request. Message and data rates may apply. Reply STOP to opt out or HELP for help.

5. Information you provide

You agree to provide only the information needed for the call: your child’s first name, optionally their age, and optional notes for Santa. Do not include last names, addresses, schools, or other sensitive details in your notes. Our handling of this information is described in our Privacy Policy.

6. Acceptable use

You agree not to:

• request calls to a phone number that is not yours or without the account holder’s permission;
• use the Service to harass, frighten, deceive, or harm anyone;
• attempt to make the AI produce harmful, inappropriate, or unlawful content;
• interfere with, overload, reverse-engineer, or misuse the Service or its systems.

We may refuse, limit, or end any call or request at our discretion, including to prevent abuse.

7. Intellectual property

The Service, including its software, design, text, audio, and the Telogix℠ name, belongs to Telogix or its licensors. We grant you a limited, personal, non-transferable right to use the Service for private, non-commercial family use. You may keep and share the recording of your own call for personal purposes.

8. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE,” FOR ENTERTAINMENT PURPOSES ONLY, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not guarantee that calls will connect, that call or recording quality will be uninterrupted or error-free, or that AI responses will be accurate or appropriate in every case.

9. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, TELOGIX AND ITS SERVICE PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF DATA OR GOODWILL, ARISING FROM YOUR USE OF THE SERVICE. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US FOR THE SERVICE IN THE PRIOR 12 MONTHS OR US $50. Some jurisdictions do not allow certain limitations, so some of these limits may not apply to you.

10. Indemnification

You agree to indemnify and hold harmless Telogix from claims arising from your breach of these Terms or your misuse of the Service, including requesting a call to a number you are not authorized to use.

11. Governing law

These Terms are governed by the laws of the State of Texas, without regard to its conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Texas, and you consent to their jurisdiction, except where the law of your place of residence requires otherwise.

12. Changes to these Terms

We may update these Terms from time to time. The effective date above shows when they last changed. Each call request is governed by the version of the Terms you accepted when you made it.

13. Contact

Questions about these Terms? Email [email protected]. See also our Privacy Policy and Legal Notices.